NHS Wales Shared Services Partnership (NWSSP)

The NHS Wales Shared Services Partnership (NWSSP) provide support to front line services across Wales.

One of these vital functions is a Health Courier Service (HCS). Operating 24 hours a day, 365 days a year, they deliver everything from medical records and laundry, to blood samples and drugs. As well as more recently, PPE and COVID tests. With 185 vehicles on the road, they cover an enormous 3.4 million miles a year, with deliveries taking place around the clock, to every hospital and primary care centre in Wales.

Lone Worker Protection gives our drivers reassurance that support is there if they need it. But it’s given the partners and families of our drivers peace of mind too."

Whether it’s a routine delivery or a last-minute response, it’s critical that all items arrive on time, and it’s just as important that the drivers are safe, especially when travelling alone.

Vodafone's Lone Worker Protection solution is provided through partner Orbis. It’s a remotely managed personal alarm, which when pressed, reaches specially trained operators with 24/7 direct contact to the emergency services.

Following a three-month trial, the HCS worked with their procurement colleagues, and in Autumn 2020, rolled out the solution to 145 drivers.

Now, if they trigger an amber alert, the team can leave a message with the response centre before a delivery, so operators can hear their movements and see their location.

Find out more about how Vodafone support NWSSP
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