storm®LITE™
storm®LITE™ is a special version of Vodafone’s enterprise-grade contact centre platform, aimed at organisations with fewer than 150 agents. storm®LITE™ offers a base package of features and is charged on a per-user basis. Additional communication channels are available as optional add-ons, and costs are reduced by the organisation handling its own user and call-routing setup.
Get a desktop task assistant for inbound and outbound calls, plus recording capabilities
Add more communications channels, plus CTI integration, access to user histories, and more
storm®LITE™ works with existing hardware and CRM equipment – no major hardware upgrades required
Intuitive user interface simplifies setup, management, reporting and day-to-day use for agents.
Vodafone storm®LITE™ is used and trusted by thousands of customers in large organisations, including the retail sector. Phone, video, email, chat, social or text – whatever makes your customer most comfortable, storm has a comms channel to suit*. Multiple channels can be offered, and users can switch between channels as needed during conversations.
*Channels are optional add-ons to the base service.
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