Vodafone storm®
Provide your customers with the complete range of communications channels – including phone, video, chat, email, text and social – with storm®, Vodafone’s cloud-powered contact centre package. Compatible with existing hardware and CRM systems, Vodafone storm is fully customisable to deliver the exact solution your organisation needs.
Get users connected to the right agent quickly through intelligent routing services
Communicate across multiple channels - such as email and phone - without disrupting the conversation.
Agents have complete access to multi-channel conversation histories via a single app.
Detailed reporting tools provide peace of mind that agents are meeting your clients' needs.
Phone, video, email, chat, social or text – whatever makes your customer most comfortable, storm has a channel to suit*. Multiple channels can be offered, and users can switch between channels as needed during conversations.
*Channels are optional add-ons to the base service.
Build your organisation’s perfect call centre with only the features you need. Pick one or more basic suites – Inbound, Outbound, and/or Workforce Management – and then choose only those optional services you need. Flexible per-seat licensing and pay-as-you-go pricing make it easy to scale up or down as required.
Vodafone storm® is proven technology, and is used by thousands large organisations, from emergency services to the retail sector. We have experience in your sector, so let us put our knowledge to good use and help you to improve your customer service offerings.
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Understanding what services you need can be complicated - let our expert advisors help you find the perfect solution for your organisation's specific requirements.