Service Advisor

Dedicated support for your mobile users

Service Advisor is an optional support add-on for organisations who’ve purchased Vodafone mobile voice and data service plans. It provides your buyers with a single support contact who is available during working hours to help with purchase, account, and general network queries. Three levels of service are available, including access to a dedicated off-site or on-site advisor.

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Personalised mobile support

Reduce operational costs by adding a single, named support representative to your organisation’s mobile plan. Give your buyers and users access to a support portal they can rely on to provide answers to queries as well as swift resolutions to any problems they may encounter.

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Help when and where it’s needed

Your named service advisor is available to answer all relevant queries – from arranging installations and billing support to network connectivity issues – during working hours. Communication options include direct phone numbers, dedicated email addresses, web chat and a self-service portal.

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Choose your level of support

Three tiers of support are available: Specialist Advisor, Off-Site Advisor and On-Site Advisor. All include access to a single, named support representative. Dedicated off-site and on-site options provide extra layers of personalised support, including handset recovery, inventory management, order processing, and general network advice.

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Looking for something specific?

Understanding what services you need can be complicated - let our expert advisors help you find the perfect solution for your organisation's specific requirements.