Service Advisor
Service Advisor is an optional support add-on for organisations who’ve purchased Vodafone mobile voice and data service plans. It provides your buyers with a single support contact who is available during working hours to help with purchase, account, and general network queries. Three levels of service are available, including access to a dedicated off-site or on-site advisor.
Reduce operational costs by adding a single, named support representative to your organisation’s mobile plan. Give your buyers and users access to a support portal they can rely on to provide answers to queries as well as swift resolutions to any problems they may encounter.
Your named service advisor is available to answer all relevant queries – from arranging installations and billing support to network connectivity issues – during working hours. Communication options include direct phone numbers, dedicated email addresses, web chat and a self-service portal.
Three tiers of support are available: Specialist Advisor, Off-Site Advisor and On-Site Advisor. All include access to a single, named support representative. Dedicated off-site and on-site options provide extra layers of personalised support, including handset recovery, inventory management, order processing, and general network advice.
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Understanding what services you need can be complicated - let our expert advisors help you find the perfect solution for your organisation's specific requirements.