Buyer Solution Design
Make use of Vodafone’s free-of-charge, no-obligation consultancy package to help determine your call centre needs. Give our experts your detailed requirements and we’ll provide you with a BSD document outlining our recommended call centre solution, along with a detailed plan on how we’d work with your teams to deploy the call centre within your organisation.
All our solutions are based on the Vodafone storm® Integrated Communication Solution, a cloud-based modular call-centre package that’s used by thousands of large organisations, from retail to emergency services. Vodafone storm® conforms to Level 1 PCI and ISO27001 security and is backed by 24/7 support.
Vodafone storm® works with a wide range of existing hardware and CRM systems, meaning no costly infrastructure upgrades are required. It’s designed to be easy to use when both setting up for your organisation, and in day-to-day use for both consumer and agent, with key information accessible from a single app to help steer your clients to a successful outcome.
Vodafone storm® is designed to be tailored exactly to your individual requirements thanks to support for a wide range of communication channels, from phone and email to video and chat. Per-user and pay-as-you-use pricing also ensure you get maximum value for money.
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Understanding what services you need can be complicated - let our expert advisors help you find the perfect solution for your organisation's specific requirements.