TWM: TBS Taskmaster

Provide mobile workers with a clear workflow

The Vodafone Total Workforce Mobility – TBS TaskMaster solution provides a platform for enterprises and organisations to send and receive task-related information and updates to and from fieldworkers. It helps deliver a visible, flexible and compliant solution to benefit all process stakeholders, from workers and management to service users and clients.

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How it works

Mobile workers access a series of personalised task-related workflows that guide them through their day’s tasks efficiently through the TaskMaster app. The app can be installed on a wide range of mobile devices, including smartphones, tablets, PCs and wearables, and supports Android, iOS, Windows and Tizen operating systems.

Workflows, tasks and schedules are created via the TaskMaster Management Console, a web-based portal that includes compliance-friendly tools to ensure mobile workers validate tasks as they’re completed. The console also provides access to reports and real-time data, which can be used to keep all stakeholders fully informed.

The service comprises two mandatory core components: a TaskMaster Management Console licence for management and back-end staff, plus TaskMaster Mobile Application licences for mobile workers. Several optional add-ons are also available, including the TaskMaster Hosted Service, SMS notifications, additional monitoring and tracking services.

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Improve mobile worker efficiency in the field

Receive updates in real time

View updates to task progression and location as they happen, plus provide travel ETA alerts via email or text to keep clients and other stakeholders fully informed.

Flexible Back Office

Integrate TaskMaster into your existing ERP and job management system or deploy it as an end-to-end solution.

Secure, reliable and cloud-based

Select the TaskMaster Hosted Service to host your data securely on an ISO 27001-compliant data centre within a fully resilient hybrid cloud environment offering 24/7/365 support.

Set up, customise and deploy quickly

Get expert help using and tailoring the service to your organisation’s particular needs with a range of support services including installation.

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Looking for something specific?

Understanding what services you need can be complicated - let our expert advisors help you find the perfect solution for your organisation's specific requirements.