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South Central Ambulance Service mobilise responders

Case Study

Helping South Central Ambulance Service First Responders connect when every second counts

Vodafone teams with CommonTime to help South Central Ambulance Service volunteers save lives in their community.

Operating 365 days a year, South Central Ambulance Service (SCAS) provide 999 emergency response and NHS 111 care to residents within Berkshire, Buckinghamshire, Hampshire and Oxfordshire

Integral to the organisation is its 1200 Community First Responders and Co Responders; members of the public who volunteer to assist their local community by attending life threatening emergency calls.

SCAS needed a new communications solution that would help get first responders to a scene, as quickly as possible and with all the information they needed.

The Challenge

Find a solution to enable SCAS to communicate with Community First Responders quickly and easily when an emergency call comes in.

Improve the ability to track responders’ locations, so they can despatch the nearest volunteer and remain updated on the patient’s treatment.

Reduce the number of devices Community First Responders need.


The Benefits

SCAS can see which volunteers are on call, and dispatch the volunteer nearest to the emergency.

With the ability to see where responders are, SCAS and its control room know that volunteers are safe, and that patients are receiving treatment.

Using one device, saves responders precious minutes when getting ready to attend an emergency call.

“With Vodafone, we already knew coverage wasn’t an issue, and the fact that they put the heart of the patient at the forefront just as much as we do as an ambulance service, is vital to us if we’re to save lives”

Nic Morecroft
Head of Community Engagement, South Central Ambulance Service


Watch their story

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